Train too full? Let us know!
Travel organization Rover (Dutch) has published an app which travelers can use to indicate how full their train is. In addition to indicating how full their train is, travelers can also indicate whether there are still seats available or whether it is impossible to even stand in the train. Moreover, travelers can also indicate the train/route they are traveling.
The goal of this application Notification center Full Trains (Meldpunt Volle Treinen) is to allow NS (but also its competitors such as Veolia, Arriva, and Connexion) to improve their services. Although it may not be possible to add another train to a particular route, they make take the data into consideration when they are making the schedules for the new period. NS has indicated that they have already made some changes to their original plans as a result of the comments from travelers.
My question to you guys is: Would you make use of this application?
You guys will probably counter my question with the following question: How much effort will it take me to use the app? The answer is that it will require six steps to notify Rover of your issue. As mentioned earlier, in order to be able to solve your problem and improve their service, they require some precise information to pinpoint what, where and how big the problem is.
Your next question might be: Would my little comment really help? Well, what I can definitely say is that not making a comment at all will NOT help. One comment will obviously not push NS to change their plans. However, if more travelers provide similar comments, NS will realize that something is up and investigate the problem.
Changes often do not happen overnight and will take time but at least something is happening. Although you might not directly benefit from the improved service (because obviously we all hope we are driving a Jaguar to our big office in a few years time…), at least you have given something back to the community! Just kidding!
I hope that this blog has been informative and that it has pushed you toward taking action!