Each year millions of packages delivered on time by UPS thanks to IT – DTP group 39
UPS or United Parcels Services is the largest shipment and logistics company in the world. UPS’s primary business is the time-definite delivery of packages and documents worldwide. In recent years, UPS has extended its service portfolio to include less than truckload transportation and supply chain services. UPS Professional Services handles a variety of transportation and distribution problems,including distribution network analysis, optimization, expansion, and realignment for improved service levels and costs. Its package lab and consulting services address initial packaging and product design needs, to on-site training and implementation
During the 1990s, United Parcel Service (UPS) grew from a $14 billion package delivery company to a $30 billion global enterprise offering international shipping, logistics, financial, and related services. UPS management adopted a strategy of “enabling global commerce” which combined the physical movement of goods with the movement of information and capital. In the 21st century, the firm is expanding deeper into its customer supply chains.
By 1993, UPS started entering into electronic commerce in many ways, leveraging the group’s unique position as the physical link between buyer and seller, which is regarded as a critical part of their supply chains by customers. They partnered with many of today’s leading software companies like PeopleSoft, iCat, IBM and others.
Information technology did not change their corporate mission, but it fundamentally altered the way they operated the business. Their goal was is to be as prominent in the virtual world as they are in the physical world.
They invested billions in information technology, a fleet of airplanes, and many other improvements across their vast system.
At this moment the smartphone mobile market could still be considered an emerging technology where two markets are converging. The telephone and personal computer are in a way combined and offer the user the possibility to use both functionalities on one device. In the case of UPS parcel service, more of their customers do either own such a smartphone or own a phone with email functionalities. This emerging technology takes an important role in the daily lives of the customers, but also the employees and creates new possibilities for both groups. For example, customers can be alerted by SMS and/or email and informed about their next delivery or pick-up. Also, by way of a mobile application customers would be able to interact with the company more efficiently and in a faster fashion. This comes in handy when people are not at home and want to reschedule the delivery appointment. In such a situation, it would be possibly to easily change the delivery address to the customer’s workplace for example.
There is room for improvement. UPS should concentrate on operations outside the US to diversify its risk. However, the packages you receive on time every time a UPS deliveryman knocks at your door is thanks to a whole IT network and supporting systems.