The obsolescence of the service employee
When visiting a restaurant, you might expect to see a waiter coming your way. If you get real old fashioned the waiter might even bring a paper menu with him. You’ll get asked whether you want something to drink and if you want an appetizer. Now think about an experience in which so called waiter asks whether or not you know how the system works, drops off a tablet when you say you do and leaves you to it. Ordering drinks and food via electronic devices is getting more and more common. It seems that it is even reaching into other hospitality services.
Let us have a closer look at a system called Roomlinx. This system allows hotel guests to order room service, fresh towels and linen, plan when the maid is welcome to clean their messes, have someone to help carrying their luggage, and even to check out of the room. Instead of having to deal with human employees of the hotel, guests only need to interact with an electronic panel that has been placed in their rooms. Besides being service orientated Roomlinx also provides entertainment via pay-per-view movies, advertising opportunities for local businesses, a platform where guests can interact with one another, and you can even plan where you will be going in the morning with an online map.
These developments, even if they prove to be service oriented, might as well be the systems that cause the demise of the employees of restaurants and hotels. No one is in need of a chatty waiter or bored receptionist, especially not if you are enabled to do everything yourself. Now think of the amount of people who work in this industry. Of course you will need to have developers for this kind of system, but a lot of people who work in hospitality will become obsolete if this system keeps evolving. One might think this is a whimsical development, but another might suspect that this is one of the first steps towards a futuristic future.