Group 41 Digital Transformation Project: Xperthis e-health platform


In a few years, we can observe how IT is integrated into hospitals’ value chains and how the trend of e-health is evolving. The World Health Organization defines e-health as “the transfer of health resources and care by electronic means”.  E-health can be defined in three axes: transfer of health information for health professionals and consumers, improve public health through the use of IT and enforce health systems management by using e-commerce and business practices.

Some private companies specialized into the development of IT health care solutions. One of them is among the leaders in Belgian healthcare market, Xperthis. Xperthis is active on Belgian market and right now, its IT products cover totally or partially 75% of the Belgian hospitals. The company is using partnership and acquisition strategy in order to become the leader of Belgian health care sector. Xperthis currently offers solutions within a hospital among three main axes:

  • Electronic patient record (Xperthis EPR): a software optimizing the communication within hospital to enable for an immediate transmission of patient data among hospital staffs.
  • Hospital administration (Oazis): a software providing solutions at the admission of the patient in the hospital and for charging costs.
  • Management (ERP for HealthCare): a software optimizing the logistic and financial management of the hospitals.

Although Belgium is one of the most developed countries in terms of e-health, an important weakness remains: the e-health applications are not standardized and they are not connected among all healthcare stakeholders. This means that each hospital has its own IT system, leading to a lack of efficiency of the whole healthcare system. Having identified this, we decided to analyze the solutions developed by Xperthis and come up with a disruptive patient-mediated platform that will harmonize and coordinate all stakeholders in the healthcare sector.

Besides hospitals and their staff, stakeholders such as pharmacists, patients, general practitioners, laboratories, private cabinets and so on, will be included. These stakeholders could be divided into 4 groups: the demand side (patients), the supply side (healthcare stakeholders), the platform provider (Ministry of Health, the mutualities, Belgian Hospital Association and other associations or institutions representing different medical stakeholders) and the platform sponsor (Xperthis).

The main objective of this project is to give patients the possibility to have all the information in a well structured way and an access to their profiles from any mobile device. The platform will be centered on the patient’s profile, and each stakeholder will also have its own profile. The connection is established when the patient gives the authorization with his/her ID-card, and this is the only legal way of giving access to medical information. In order to protect privacy, access rules will enable each doctor of the patient to have access only to the relevant information and not more.

In fact, the utilization of the platform will lead to a decrease of the number of admissions in the hospitals (notably due to the tele-medicine), a decrease bed days in the hospitals and to an increase of the efficiency of the whole healthcare sector in general.

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