Digital Transformation Project – Group 12

Following the grand tradition of restaurants being relatively slowly to adopt new information technologies, this report investigates the current use of IT for the King’s Arms, and prescribes the adoption of new processes so as to improve the business.

As of today, the King’s Arms operates on a first come first served basis. Albeit long waiting times, sometimes reaching up to 45 minutes for a single customer, the restaurant is able to perform 3 rotations of 120 diners a day, which depicts the success of the food. In spite of the tremendous demand for the services of the King’s Arms, employees deplore that the current ordering processes whereby each table is served after the other is ineffective. Interviews revealed long periods of idleness in the kitchen which limit the revenues of the restaurant. Another issues stemmed from variation in procurement due to a lack of traceability from software.

As a result, this report proposes the establishment of personal digital assistants (PDAs), which are handheld ordering devices, in order to facilitate the communication between the floor staff and the kitchen. These devices allow for enhanced coordination of these functions and result in an increase of speed of service amongst other benefits. The back end digitalization of inventory management allows for a more accurate operation of the restaurant and a more effective tracking of supplies.

A business plan outlines the required investments into new technology as well as the potential financial outcomes, as modelled with scenario analyses. HioPOS is proposed as provider of the technology since the specifications of the HioPOS Plus meet the need of the King’s Arms. Risks remain relatively low when put in perspective with the potential benefits, which is why we strongly urge for a transition towards PDAs and its interconnection with an inventory management software.

The prescribed implementation timeline is to be used as a guideline for the introduction of the new technology. The report outlines necessary preparations that must take place before the IT-system is adopted. The transitional phase can be regarded as being critical seen that this is the phase requiring a long mutual understanding of the new system by all members of staff. Finally, after a period, successful implementation will ultimately be reflected through an increase in profit.

Tom Hendry – 366163th
Dennis Huisman – 369919dh
Micaela Arizpe – 368389ma
Theo Fromentin – 371049tf
Dylan Greenfield – 365747dg


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