Archive by Author | tomhendry12

Digital Transformation Project – Group 12

Following the grand tradition of restaurants being relatively slowly to adopt new information technologies, this report investigates the current use of IT for the King’s Arms, and prescribes the adoption of new processes so as to improve the business.

As of today, the King’s Arms operates on a first come first served basis. Albeit long waiting times, sometimes reaching up to 45 minutes for a single customer, the restaurant is able to perform 3 rotations of 120 diners a day, which depicts the success of the food. In spite of the tremendous demand for the services of the King’s Arms, employees deplore that the current ordering processes whereby each table is served after the other is ineffective. Interviews revealed long periods of idleness in the kitchen which limit the revenues of the restaurant. Another issues stemmed from variation in procurement due to a lack of traceability from software.

As a result, this report proposes the establishment of personal digital assistants (PDAs), which are handheld ordering devices, in order to facilitate the communication between the floor staff and the kitchen. These devices allow for enhanced coordination of these functions and result in an increase of speed of service amongst other benefits. The back end digitalization of inventory management allows for a more accurate operation of the restaurant and a more effective tracking of supplies.

A business plan outlines the required investments into new technology as well as the potential financial outcomes, as modelled with scenario analyses. HioPOS is proposed as provider of the technology since the specifications of the HioPOS Plus meet the need of the King’s Arms. Risks remain relatively low when put in perspective with the potential benefits, which is why we strongly urge for a transition towards PDAs and its interconnection with an inventory management software.

The prescribed implementation timeline is to be used as a guideline for the introduction of the new technology. The report outlines necessary preparations that must take place before the IT-system is adopted. The transitional phase can be regarded as being critical seen that this is the phase requiring a long mutual understanding of the new system by all members of staff. Finally, after a period, successful implementation will ultimately be reflected through an increase in profit.

Tom Hendry – 366163th
Dennis Huisman – 369919dh
Micaela Arizpe – 368389ma
Theo Fromentin – 371049tf
Dylan Greenfield – 365747dg

Your Digital Diet

As we have previously been taught throughout this course, the food industry is dynamic. This can be seen through the change in how we order food, for example from physical stores to online delivery to the possibility of drones or replenishment buttons. [1] However, the latest trends emphasize sustainability and the use of natural resources. There is no doubt that this has the potential to massively disrupt the industry with food sources coming from insects, seaweed, algae and other similar supplies. [2]

One other technology that is expected to revolutionize a range of industries is 3D printing. Many of you will have witnessed examples such as bionic prosthetics, in other words – printing an amputee a new arm or leg. [3] One of the key ideas within 3D printing is the enabling of personal customization (of each arm or leg).

Next, it is also worth mentioning that ideas have been documented by various innovative companies with the aim to help solve problems such as the growing global population and poverty through 3D printing. We have seen a dramatic increase in development in Less Economically Developed Countries (LEDCs) including Africa. Manufacturing is an area in which Africa hopes it can show progress over the coming years, facilitating domestic production of all sorts of machines. Going straight into digital manufacturing would mean that Africa would by-pass the industrial revolution that virtually all MEDCs went through. [4]

Combing the topics discussed above, namely; the dynamic food industry and 3D printing. Results in the futuristic (or not so futuristic possibility of your digital diet. This idea consists of customizing your diet requirements and being able to print your food. For example, one feature would be to scan one’s DNA to generate a personalized diet chart, including warning signs such as low sodium that the individual is able to act upon. Obviously everyone would require a 3D printer at home, which arguably is unfeasible in today’s world. But just how far off is this idea? People would be able to satisfy all nutritional recommended intake and be much healthier. [2]

There are many other implications that a digital diet has, can you name any?

Sources:

[1] http://www.theguardian.com/technology/2015/jul/28/amazon-autonomous-drones-only-airspace-package-delivery

[2] http://www.foodnavigator.com/Science/New-technologies-to-shape-the-future-of-food-supply

[3] http://enablingthefuture.org/tag/3d-printed-prosthetics/

[4] http://www.theworldfolio.com/news/can-manufacturing-go-digital-in-africa/3297/

What a load of Bankers

Currently, as students it is unlikely that we will be able to finance lending a lump-sum to some random individual. However, the chances are that you may have taken a loan from a bank or family member at some point. Would you ever imagine yourself borrowing from a random individual?

P2P lending and borrowing is growing within the financial technology area – or fintech as it often goes by. The fundamental idea behind P2P is taking the middleman out of the process and thereby reducing various costs. In the cases of lending and borrowing, multiple firms offer the option for the two parties involved in the transaction to agree upon their own terms and rates of the loans. This is great for both the loaner (who gets the chance to earn money and gain a return from their ‘investment’) and the loanee (who is hopeful of getting a better deal that what many of the banks are offer, especially in the current circumstances). [1]

Currently there aren’t yet any players or firms which are dominating this industry yet many of them are valued ridiculously high. However, competition may arise from companies such as TransferWise, who are currently operating through providing minimal fees for individuals to send money to a bank in a different currency, for example, from Pound Sterling to Euro. This idea, generated by the creators of Skype and backed by Richard Branson may be the start of moving money transactions away from mobile banking to other sorts of third party applications. [2]

As you can see, in addition to the rapid growth of the fintech area and what seems to be the goal of beating the middleman, does the future of banks look vulnerable? Do these start-ups pose any threat or are the banks just too big and powerful? Do they even care about these revenue generation sources? Why aren’t they doing something about it? What can they do?

Sources:

[1] http://www.creditsesame.com/blog/what-is-peer-to-peer-lending-and-how-does-it-work/

[2] http://www.telegraph.co.uk/sponsored/finance/money-transfers/11435428/how-does-transferwise-work.html

Technology of the week – Group 12

B2B eCommerce

Never before have humans been able to interact in such a manner with businesses as is offered online. The sheer magnitude of sales performed on the Internet is demonstrative of the way in which B2C e-commerce has become a cornerstone of modern day commerce. With 1.2 trillion dollars of B2C e-commerce sales in 2013 one can observe the rapid growth and scale of B2C e-commerce, thus, we decided to focus on two of the largest companies for our analysis, namely; Amazon and Facebook.

Amazon Dash

The Dash Button is the latest attempt of Amazon to facilitate the ordering process and make online spending an everyday occurrence. They allow for the replenishment of convenience products under the form of “one-touch” shopping. Some have aptly described the experience of using Dash Buttons as the “end of dashing to the supermarket” (Smith, 2015). The Dash Button was initially unveiled for 18 brands and cost $4.99 per unit, which is refunded once a purchase has been made via the button. The underlying mechanism behind the Dash Buttons relies on Wi-Fi pairing of customers’ Amazon accounts and the Buttons.

Facebook M

Unlike traditional personal assistant, such as Siri, which are fully technology based, Facebook M is partly Artificial Intelligence (AI) and partly human (Hempel, 2015). The concept is that by assisting the AI with a team of so called “M trainers”, which help it with dealing with unknown cases, “M” would be able to perform tasks based on its previous experiences in the long term (Hempel, 2015). Building on case-based reasoning and AI, the application has the potential to perform a wide array of tasks for Facebook users and is truly disruptive to the way consumers could purchase online. The way “M” is integrated into the Messenger interface is through a small Button which would allow users to text Messenger with their requests. Once complete, the user receives notification of fulfillment (Metz, 2015). The simplification of the purchase process is so tremendous that it has the potential to entirely disrupt how B2C e-commerce is conducted.

Comparison

Amazon Dash and Facebook M both offer a reduction in time the consumer must take when making an order through a device. Yet, they differ in their approach as to how they provide a time-saving feature to customers. Both technologies are incredibly convenient with orders and reservations available from the touch of a button. Although Facebook M runs the risk of not being adopted seen as it might require users to disclose more amounts of personal information than already. Despite their potential to face resistance, one this is certain: they both have the potential to disrupt the e-commerce industry.

Sources:

Hempel, 2015. Facebook launches M, its bold answer to Siri and Cortana. [Online] Available at: http://www.wired.com/2015/08/facebook-launches-m-new-kindvirtual-assistant/

Metz, C., 2015. Get a peek at someone using Facebook’s new assistan, M. [Online] Available at: http://www.wired.com/2015/09/get-peek-someone-usingfacebooks-new-assistant-m/

Smith, M., 2015. Hack Amazon’s Dash buttons to do things other than buying stuff. [Online] Available at: https://fresh.amazon.com/dash/

Tom Hendry – 366163th

Dennis Huisman – 369919dh

Micaela Arizpe – 368389ma

Theo Fromentin – 371049tf

Dylan Greenfield – 365747dg